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What to do
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Check if your order shipped together or separately.
- If everything shares one tracking number, please submit a ticket and attach the packing slip or any paperwork that came with the parcel so we can investigate.
- If those documents show an item is missing, we’ll make it right and ship the missing item(s) ASAP.
- If items shipped separately, see how to track your remaining parcel.
- To check with your local post office, view common carriers.
- If everything shares one tracking number, please submit a ticket and attach the packing slip or any paperwork that came with the parcel so we can investigate.
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Not sure whether the items were shipped together or separately?
Submit a ticket and we’ll take a closer look for you.
Need Assistance?
Need more assistance? Submit a ticket here. We will respond within 48 hours.