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If You Don’t Have a Tracking Number Yet
- If no tracking number has been emailed, please reach out via our Contact Form page so we can ask our Fulfillment Center whether an edit is still possible. We’ll let you know within 24 to 48 business hours if the update can be made.
If Your Tracking Number Was Already Sent
- If the shipment status shows “Label Created” only or “The shipment notification has been sent” only, send us a message through the Contact Form page so we can check with our Fulfillment Center if a change is still feasible. We’ll follow up within 24 to 48 business hours with the result.
- If the status has moved beyond “Label Created” or “The shipment notification has been sent”, the parcel may already be in transit. In that case, we can’t guarantee we can pull it back, but we’ll do our best to explore any options.
Need Assistance?
If you need further help, submit a ticket here. We’ll reply within 48 hours.